Keep Clients Happy

Hey Reader,

Arguably the best thing you can do for your VO business is keep your current clients happy and coming back. Here's a few things that'll help you do that.

Respond Quickly to Communications

People like responsiveness. The quicker you get back to an email or message the better. Like...if you are at your computer as the message comes in and you read it, respond in one minute. It doesn't mean you have to do that all the time, but the client will remember that responsiveness.

Prepare before a live session

Don't go into live sessions cold. Make sure you've read the script and familiarized yourself with it. Make sure your voice is warmed up. Make sure you have a water/tea/whatever you need handy. Make sure your session is already set up/tested/and ready to go in your DAW. Make sure you have the script propped up in your booth. Then after that's all done - is when you connect for the session.

Offer Options

Offer different file types, or raw and processed audio through your signal chain. Offer multiple reads of certain things like taglines or intro lines during the session so they have plenty of options to work with.

Be Flexible

If something changes and the client wants to adjust the session date/time, or wants to throw some script changes at you during the session - be flexible and easy to work with.

Be Professional (on time, professional language, etc..)

This should be obvious but make sure your communication style in emails and during sessions is professional. That doesn't mean you can't be friendly and a little more casual with clients you have a longer relationship with. Be on time for live sessions. When an email asks you certain questions - answer all of them. Things like that are the marks of a professional.

Overall: Make the Client's Job/Life Easy

The better job you do at this - the more likely they will come back.

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-Michael

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If you have a question or topic you'd like me to address in a future email like this - just reply to this email and let me know!

Hope you find this useful! Feel free to reach out with any questions! And if you find these emails helpful - please share VoiceoverRoadmap.com among any VO groups your part of - Facebook, Reddit, etc... or just tell others about it!

Thanks so much!

-Michael

Curious about my own personal VO Work?

​www.MichaelLangsnerVO.com​

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